Nobelbiz Blog

What is your Contact Center Intelligence (CCI) Score?

Intelligent Contact Center - A contact center that masters the art and science of data-driven customer interactions (by marrying and jointly analyzing contact center and enterprise data sources to provide real-time decision making guidance)

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Contact Centers are getting Smarter.  Is yours?

Contact centers today know who you are before the agent answers the phone. They can automatically route you to the most appropriate agent based on your purchase history, likely needs and past skills performance of an agent. And believe it or not, contact centers can even hear what you are saying...

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.