What is your Contact Center Intelligence (CCI) Score?
Intelligent Contact Center - A contact center that masters the art and science of data-driven customer interactions (by marrying and jointly analyzing contact center and enterprise data sources to provide real-time decision making guidance)
Contact Centers are getting Smarter. Is yours?
Contact centers today know who you are before the agent answers the phone. They can automatically route you to the most appropriate agent based on your purchase history, likely needs and past skills performance of an agent. And believe it or not, contact centers can even hear what you are saying...